Pillar — Community Healthcare Management Software

Pillar is SocialRoots.ai's comprehensive community healthcare management software designed specifically for health systems, CHCs, FQHCs, and community-based healthcare organizations. Our all-in-one platform integrates seamlessly with existing EHR systems, streamlines care coordination, and provides powerful analytics to improve patient outcomes while reducing administrative burden.

Built for organizations managing 500 to 10,000+ patients annually, Pillar eliminates the complexity of managing multiple point solutions by bringing EHR integration, case management, SDOH tracking, and population health analytics into a single, unified platform.

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What Is Community Healthcare Management Software?

Community healthcare management software (CHMS) is a comprehensive platform that enables CHCs, FQHCs, and health systems to coordinate care, track social determinants of health, manage patient populations, and streamline clinical workflows within a single integrated system.

Traditional healthcare technology approaches force community health organizations to juggle multiple disconnected systems – separate platforms for EHR data, case management, referral tracking, and analytics reporting. This fragmentation creates data silos, increases administrative overhead, and makes it nearly impossible to get a complete view of patient care and population health outcomes.

Pillar solves this challenge by providing a unified community healthcare management platform that connects directly with your existing EHR system while adding the care coordination, SDOH tracking, and analytics capabilities that community health organizations need to deliver comprehensive, value-based care.

Core Platform Capabilities

Pillar's comprehensive platform combines essential healthcare management tools into a single, integrated system designed to streamline operations and improve patient outcomes for community health organizations.

EHR Integration & Care Coordination

Pillar connects seamlessly with major EHR systems through our robust EHR integrations, enabling bidirectional data flow that eliminates duplicate data entry and ensures care teams have access to complete, up-to-date patient information. Our platform automatically pulls relevant clinical data from your EHR while pushing care coordination activities, referral outcomes, and SDOH assessments back into the patient record.

The integrated care coordination module enables care managers to track patient interactions, monitor care plan progress, and collaborate effectively with clinical teams – all while maintaining HIPAA compliance and data security standards.

SDOH Tracking & Referral Management

Built-in social needs screening tools capture comprehensive SDOH data during patient encounters, automatically triggering referrals to appropriate community resources based on identified needs. Our SDOH referral management system provides closed-loop tracking that monitors referral outcomes and measures the impact of social interventions on patient health outcomes.

Care teams can easily identify patients with housing instability, food insecurity, transportation barriers, and other social risk factors while connecting them with local resources and tracking engagement throughout the referral process.

Key Features of Pillar Healthcare Software

SDOH Reporting

Collect, analyze, and report on social determinants of health (like housing, food security, transportation) to improve care delivery and meet funder requirements.

Patient Outcome Tracking

Monitor health outcomes, care plan completion, and patient progress with real-time analytics.

Community Engagement Tools

Send outreach campaigns, surveys, and automated updates via SMS and email to boost engagement.

Contact Tracing

Quickly identify exposures, manage outbreaks, and automate contact notifications.

Healthcare Data Analytics

Visualize program impact with easy-to-use dashboards and generate custom reports for stakeholders.

See all Pillar features in detail. Discover how Pillar can help your organization track patient outcomes and report on SDOH with confidence.

Who Should Use Pillar?

Pillar is trusted by :

Community Health Centers

Optimize client engagement, care planning, and grant reporting.

Hospitals & Clinics

Improve care coordination and demonstrate compliance with health equity initiatives.

Community Health Organizations

Meet funder requirements and amplify your impact with data-driven reporting.

SDOH Programs

Track, analyze, and act on the social factors influencing community well-being.

Explore use cases for Pillar in organizations like yours.

Benefits for Your Organization

Save Time

Streamline data entry, reporting, and compliance.

Drive Better Outcomes

Identify at-risk populations and intervene earlier.

Secure and Compliant

HIPAA-ready platform designed for healthcare organizations.

Flexible and Scalable

Supports organizations of all sizes and program types.

Proven Outcomes & Performance Metric

Organizations using Pillar consistently report measurable improvements across key operational and clinical metrics:

Care Coordination Efficiency : Healthcare organizations typically see 40-60% reduction in time spent on care coordination activities through automated workflows and integrated data access.

Administrative Burden Reduction : Streamlined grant reporting and automated data collection reduce administrative overhead by an average of 3-5 hours per week per care manager.

Patient Engagement : Integrated SDOH screening and referral management contribute to improved patient engagement rates and better care plan adherence.

Population Health Outcomes : Organizations report improved performance on quality measures and value-based care metrics through better care coordination and comprehensive healthcare analytics.

Implementation & Deployment

Pillar's structured implementation process ensures smooth deployment with minimal disruption to daily operations. Our phased rollout approach typically begins with EHR integration setup and basic care coordination workflows before expanding to advanced analytics and population health management features.

Implementation Timeline - Most organizations complete initial deployment within 8-12 weeks, with full platform utilization achieved within 3-4 months of go-live

Training & Support - Comprehensive training programs ensure care teams, administrators, and clinical staff are confident using all platform features. Our implementation team provides dedicated support through go-live and beyond, including EHR access monitoring to ensure seamless data integration.

Ongoing Support - Dedicated customer success managers provide ongoing platform optimization, feature updates, and technical support to maximize your return on investment.

Frequently Asked Questions

1. How does Pillar pricing work for community health organizations?

Pillar offers flexible pricing models based on patient volume and feature requirements. We work with each organization to develop a pricing structure that fits their budget and scales with their growth.

2. What EHR systems does Pillar integrate with?

Pillar connects with major EHR platforms including Epic, Cerner, NextGen, and AdvancedMD etc through standardized FHIR and HL7 interfaces. Our integration team handles the technical setup process.

3. How long does implementation typically take?

Most organizations complete initial deployment within 8-12 weeks, with training and full platform adoption achieved within 3-4 months of project start

4. Is Pillar HIPAA compliant?

Yes, Pillar maintains comprehensive HIPAA compliance with robust data security measures, audit trails, and administrative safeguards designed specifically for healthcare organizations.

5. What training and support is included?

All Pillar implementations include comprehensive user training, administrator certification, and ongoing customer success support. Technical support is available during business hours with emergency support for critical issues.